Information connected to your account
When you create or use an account, Stackgame may process account identifiers, display names, email addresses, login state, session information, support requests, profile preferences, affiliate information, and transaction history displayed in your account area.
This information is used to provide account access, keep the product secure, help you manage your settings, show transaction history, respond to support requests, and reduce unauthorized or abusive activity.
Wallet and transaction information
When you use wallet features, Stackgame may process selected currencies, selected networks, visible balance labels, deposit address interactions, withdrawal request metadata, transaction references, and wallet settings such as display currency preferences.
Blockchain networks are public or semi-public by design. Transactions broadcast to a network may be visible outside Stackgame and may be associated with wallet addresses, timestamps, network fees, and transaction hashes. Stackgame cannot control information that is recorded by a blockchain or by third-party wallet infrastructure.
Gameplay and product usage
Stackgame may process gameplay events such as stake amount, round state, multiplier reached, cash out state, bust state, round identifiers, interaction timing, sound preferences, and visual state needed to render the game experience.
Usage information may also include browser type, device characteristics, viewport information, performance signals, error reports, route navigation, and interface interactions. This helps improve reliability, investigate technical reports, and make the product easier to use.
Support communications
When you contact support, Stackgame may retain the content of your message, contact details, referenced round or transaction IDs, screenshots, browser information, and internal notes required to respond to the request.
Support records help resolve current issues and identify repeated account, wallet, or gameplay problems. You should never send seed phrases, private keys, recovery phrases, one-time passwords, or unnecessary personal information in a support request.
How information is used
Information is used to operate Stackgame, authenticate users, display gameplay and wallet state, process support requests, detect misuse, protect the product, comply with operational obligations, and maintain product records.
Stackgame may also use aggregated or de-identified information to understand product performance, identify common support issues, improve page design, and make gameplay controls clearer.
Retention and security
Stackgame keeps information for as long as reasonably needed to provide the product, maintain account and transaction records, resolve disputes, support security reviews, and comply with operational or legal obligations.
Security controls are designed to reduce unauthorized access and misuse, but no internet-connected system can be guaranteed perfectly secure. You should protect your account, wallet, browser, and devices, and you should contact support immediately if something appears wrong.
Your choices and requests
You can update certain account details through the account page and change display preferences through wallet settings. For broader privacy requests, contact support with the account email associated with the request and a clear description of what you want reviewed.
Some information may need to be retained even after a request if it is required for security, dispute resolution, product integrity, transaction records, fraud prevention, or legal compliance.