Support

Help center

A practical support hub for Stackgame accounts, wallet movement, round behavior, controls, and troubleshooting.

What do you need help with?

Start from the area closest to your issue. Each topic includes the details support needs if you open a ticket.

Account

Access, profile, and security

Use this area when you need help signing in, changing profile details, reviewing sessions, or understanding account verification.

  • Reset a password from the login flow.
  • Review profile and affiliate details from Account.
  • Use wallet settings for currency display preferences.
Wallet

Deposits, withdrawals, and balances

Wallet support covers currency selection, network matching, deposit-address use, pending withdrawals, and visible balance discrepancies.

  • Always match currency and network before sending funds.
  • Check the wallet modal for minimum deposit notes.
  • Use Transactions in Account to review movement history.
Gameplay

Rounds, cash out, and bust chance

Gameplay help explains when the stake input is available, when cash out activates, how bust chance grows, and how Space or click input is handled.

  • Place bet starts a locked round.
  • Cash out activates after a valid live tile.
  • After bust, controls return to the place-bet state.
Fairness

Round records and verification

Use round details to understand what happened during a live session, including multiplier reached, result, and visible commit information.

  • Keep the round ID when reporting a gameplay issue.
  • Include multiplier and cash out state when relevant.
  • Report visual mismatches with a screenshot and browser name.

Before you contact us

Include the page, approximate time, browser, wallet currency, network, and round or transaction identifier when available. That context usually turns a back-and-forth support thread into a direct answer.